Privacy Policy

Welcome to 1v1chat ("1v1chat", "we", "us", or "our"). This Privacy Policy explains how we collect, use, disclose, store, and otherwise process information when you access or use our websites, communication tools, matching features, messaging services, audio or video interaction features, AI-powered features, virtual gifting features, and other related services (collectively, the "Services").

This Privacy Policy applies to information processed in connection with your access to or use of the Services, including when you create an account, communicate with other users, interact with content, contact us, participate in platform activities, or otherwise engage with the Services.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, you must not access or use the Services.

Our Services are intended only for individuals who are at least eighteen (18) years old, or the age of majority in their jurisdiction of residence, whichever is higher. We do not knowingly permit minors to use the Services.

This Privacy Policy should be read together with our Terms of Service and any additional terms, policies, or notices that may apply to specific features or services. In the event of a conflict between this Privacy Policy and any additional privacy notice applicable to a specific feature or service, the additional privacy notice will control with respect to that feature or service.

Depending on your location, you may have certain rights regarding your personal information under applicable laws. Additional information regarding such rights may be provided in the relevant sections of this Privacy Policy.

Information We Collect

• Information You Provide Directly

We may collect information that you voluntarily provide to us when you access or use the Services, create an account, communicate with other users, participate in interactive features, contact us, make purchases, or otherwise interact with the Services. Such information may include:

• Account Registration Information. Information used to create or maintain your account, such as your username, display name, email address, password, date of birth, country or region, language preferences, and other account-related information.
• Profile Information. Information you choose to include in your user profile, such as profile photos, avatars, biography descriptions, interests, preferences, gender, social media links, or other profile content you choose to provide.
• Communications and User Content. Information and content that you create, upload, transmit, share, or otherwise make available through the Services, including text messages, images, audio recordings, video communications, virtual gifts, comments, feedback, prompts, AI interaction content, and other materials or communications exchanged through the Services.
• Information Relating to Interactions With Other Users. Information associated with your interactions and activities within the Services, including matching activities, friend or contact lists, interaction preferences, reports, blocks, complaints, or other user relationship information.
• Payment and Transaction Information. Where applicable, information relating to purchases, virtual items, subscriptions, payment transactions, billing records, recharge history, and transaction details. Payment transactions may be processed by third-party payment providers, and we may receive limited transaction-related information from such providers.
• Customer Support and Communications. Information you provide when contacting us, submitting inquiries, participating in surveys, responding to communications, reporting issues, or communicating with our customer support or trust and safety teams.
• Verification and Safety Information. Where permitted by applicable law and where necessary for safety, security, fraud prevention, compliance, or account verification purposes, we may collect additional information or documentation you choose to provide, such as identity verification materials, appeals information, or materials submitted in connection with investigations, disputes, or safety reviews.
• Other Information You Choose to Provide. Any other information you voluntarily submit to us in connection with your use of the Services.
• Information Collected Automatically
• When you access or use the Services, we and our service providers may automatically collect certain information relating to your device, browser, network connection, and use of the Services. Such information may include:
• Device and Technical Information. Information relating to the device and systems you use to access the Services, such as device type, operating system, browser type, browser language, device identifiers, screen resolution, time zone settings, referring URLs, and other technical or diagnostic information.
• Network and Connection Information. Information relating to your network connection and access to the Services, including IP address, internet service provider, mobile carrier information (if applicable), approximate geographic location derived from IP address, connection status, and network performance data.
• Usage and Activity Information. Information regarding your interactions with the Services, such as pages viewed, features accessed, buttons clicked, session duration, search activities, matching activities, communication activity, virtual gifting activity, content interactions, login history, access times, and other usage-related logs and analytics data.
• Session and Log Information. Server logs, authentication records, crash reports, performance logs, error reports, diagnostic data, security logs, and other records generated in connection with the operation, administration, security, and maintenance of the Services.
• Cookies and Similar Technologies. We and our service providers may use cookies, pixels, local storage, SDKs, and similar tracking technologies to operate and improve the Services, authenticate users, remember preferences, analyze usage trends, personalize user experiences, maintain security, and support platform functionality. Additional information regarding our use of cookies and similar technologies may be provided in Section 5 (Cookies and Tracking Technologies).
• Interaction Metadata. Metadata relating to your use of communication and interaction features, such as timestamps, communication duration, interaction frequency, feature usage patterns, engagement statistics, and other metadata associated with activities conducted through the Services. For clarity, interaction metadata does not necessarily include the substantive content of private communications.
• Analytics and Security Information. Information collected for analytics, fraud prevention, abuse detection, platform integrity, risk control, debugging, security monitoring, and compliance purposes, including information relating to suspicious activities, abnormal usage patterns, device consistency, and security events.
• Information Generated Through Use of the Services
• We may generate or derive certain information based on your use of the Services, including:
• Matching and Interaction Information. Information relating to your matching preferences, interaction activities, communication patterns, and engagement with other users or platform features.
• Transaction and Activity Records. Records relating to virtual gifts, purchases, subscriptions, usage activities, and other transactions conducted through the Services.
• Safety and Moderation Information. Information relating to reports, blocks, complaints, enforcement actions, content reviews, safety investigations, or violations of our Terms, policies, or applicable laws.
• AI Feature Interaction Information. Where AI-powered features are available, we may process prompts, inputs, outputs, and related interaction records in connection with providing, maintaining, improving, moderating, or securing such features.
• Information From Third Parties
• We may receive certain information from third parties in connection with your use of the Services, including:
• Login and Authentication Providers. If you register or log in through a third-party service, we may receive certain account or profile information associated with that service.
• Payment Providers. We may receive transaction-related information from third-party payment processors in connection with purchases, subscriptions, or other payment activities.
• Service Providers and Analytics Partners. We may receive information from vendors and partners that support analytics, security, fraud prevention, infrastructure, or other operational functions relating to the Services.
• Social Media or Third-Party Integrations. Where available, we may receive information from third-party platforms or services that you choose to connect or interact with through the Services.

How We Use Information

• We use your information for the following purposes:
• Provision of Services. To provide, operate, maintain, and support the Services and related features, including messaging, audio or video communications, matching features, virtual gifting, AI-powered features, and other social interaction functionalities.
• Account and Customer Management. To create, manage, verify, secure, and maintain user accounts, provide customer support, respond to inquiries, and communicate with you regarding your account, the Services, or platform-related notices.
• Personalization and Service Improvement. To personalize user experiences, recommendations, and platform content, and to improve, develop, test, analyze, and optimize the Services and related technologies.
• Communications. To communicate with you regarding updates, security notifications, technical notices, support messages, promotional activities, policy changes, or other information relating to the Services.
• Content Review and Safety. To review, monitor, investigate, moderate, or remove content, activities, or interactions where necessary to enforce our Terms and policies, comply with applicable laws, protect platform safety, prevent abuse or illegal activities, or respond to reports, complaints, or law enforcement requests.
• AI-Powered Features. Where AI-powered features are available, to process prompts, inputs, outputs, and related interactions for the purpose of providing, maintaining, improving, moderating, securing, or supporting such features and related technologies.
• Transactions and Payments. To process purchases, subscriptions, virtual items, payment transactions, refunds, and related financial or operational activities.
• Analytics and Performance Monitoring. To analyze usage trends, measure platform performance, monitor aggregate metrics, diagnose technical issues, prevent fraud or security incidents, and improve platform stability and functionality.
• Legal and Compliance Purposes. To comply with applicable laws, regulations, legal processes, governmental requests, industry standards, or contractual obligations, and to protect our rights, users, personnel, or Services.
• Other Disclosed Purposes. For any other purpose disclosed to you at the time the information is collected or otherwise permitted under applicable law.

How We Share Information

• We may share information in the following circumstances:
• With Other Users. Depending on how you use the Services and your account settings, certain information, including your profile information, photos, content, interaction activities, and other information you choose to share, may be visible to other users of the Services. Information you share publicly or through interactive features may also be accessible, copied, reposted, or further shared by other users or third parties..
• With Service Providers, Operational Partners, and Third-Party Integrations. We may share your information with third-party service providers, contractors, vendors, business partners, and integration partners that help us operate, provide, secure, support, and improve the Services, or that enable certain features, functionalities, or integrations made available through the Services. Such third parties may include:
• Infrastructure and Technical Service Providers, including providers of hosting, cloud storage, communications, customer support, content moderation, and other operational or technical services;
• Payment and Transaction Service Providers, including payment processors, financial institutions, subscription management providers, fraud prevention providers, and other partners involved in purchases, subscriptions, refunds, virtual items, or payment-related activities;
• Analytics, Security, and Risk Control Providers, including providers of analytics, cybersecurity, fraud detection, platform integrity, risk control, debugging, monitoring, and related security or operational support services; and
• Third-Party Platforms and Integration Partners, including third-party services, platforms, websites, applications, or tools that you choose to access, connect, or interact with through the Services.
• These third parties are authorized to access and process information only as reasonably necessary to perform services for us or support the operation of the Services, and are generally required to protect such information through appropriate confidentiality, security, and data protection measures consistent with applicable laws.
• Please note that your interactions with third-party services may also be subject to the terms, privacy policies, and practices of those third parties, and we are not responsible for the privacy practices or content of third-party services that are not operated or controlled by us.
• Within Our Corporate Group. We may share your information with our affiliates, subsidiaries, parent companies, or other companies under common control with us for purposes consistent with this Privacy Policy, including service operation, customer support, safety and moderation, analytics, security, fraud prevention, product development, and compliance.
• For Legal, Safety, and Compliance Purposes. We may access, preserve, use, or disclose your information where we reasonably believe such action is necessary to: (i) comply with applicable laws, regulations, legal processes, or governmental requests; (ii) enforce our Terms, policies, or other agreements; (iii) investigate, detect, prevent, or address suspected illegal activities, fraud, security incidents, harassment, abuse, or technical issues; (iv) protect the rights, property, safety, or security of the Services, our users, personnel, or third parties; or (v) maintain the integrity, security, and operation of the Services or our infrastructure.
• In Connection With Corporate Transactions. We may disclose or transfer your information in connection with an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, dissolution, sale of assets, or other corporate transaction involving all or part of our business. In such circumstances, we may take reasonable steps to ensure that the recipient uses the information in a manner consistent with this Privacy Policy.With Your Consent or Direction. We may share information with third parties where you direct us to do so or otherwise provide your consent.
• With Your Consent or Direction. We may share your information where you provide your consent or otherwise direct us to do so.

Communications Between Users

• The Services may allow users to communicate and interact with each other through messaging, audio or video communications, matching features, virtual gifting, AI-powered interactions, and other social or interactive functionalities. Information, content, and communications transmitted through the Services may be processed, transmitted, stored, reviewed, or otherwise handled as necessary to provide and operate the Services, enforce our Terms and policies, maintain platform functionality, investigate reports or complaints, comply with applicable laws, or protect the safety, security, rights, or integrity of the Services and users.
• You are solely responsible for your interactions with other users and for any content, information, or materials you choose to share through the Services. Please exercise caution when communicating with others or sharing personal or sensitive information through the Services. Where permitted by applicable law, we may monitor, review, screen, moderate, investigate, or remove content, communications, accounts, or activities in connection with safety, trust and safety enforcement, fraud prevention, abuse investigations, legal compliance, content moderation, or violations of our Terms or policies.
• The Services may provide features that allow users to report, mute, block, restrict, or otherwise manage interactions with other users. We reserve the right, but not the obligation, to take action regarding user accounts, content, or interactions at our sole discretion.

Cookies and Tracking Technologies

• We and our service providers may use cookies, pixels, local storage, analytics tools, and similar technologies (“Cookies”) to operate, maintain, personalize, improve, and secure the Services.
• These technologies help us support core platform functions such as account authentication, session management, security, remembering your preferences and settings, analyzing platform usage and performance, improving user experience, personalizing content and features, and detecting fraud, abuse, or technical issues. In some cases, Cookies may also be used for analytics, advertising, or promotional purposes where permitted by applicable law.
• Most browsers and devices allow you to manage, disable, or delete Cookies through their settings. Please note, however, that restricting or disabling certain Cookies may affect the availability or functionality of parts of the Services. Because different browsers and devices may use different controls, you may need to adjust your settings separately for each browser or device you use.

International Data Transfers

• Because the Services are operated globally, your information may be processed by us, our affiliates, and service providers in multiple countries in connection with providing, operating, securing, supporting, and improving the Services. Your information may be transferred to, stored, accessed, or processed in countries or jurisdictions outside your place of residence, including locations where data protection laws may differ from those in your jurisdiction.
• Where required under applicable law, we may implement appropriate safeguards designed to protect cross-border transfers of information, including contractual protections, standard contractual clauses approved by relevant authorities, or other lawful transfer mechanisms recognized under applicable data protection laws.
• By accessing or using the Services, you acknowledge that your information may be transferred to and processed in accordance with this Privacy Policy.

Data Retention

• We retain information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with applicable laws and regulations, resolve disputes, enforce our agreements, maintain security, prevent fraud or abuse, and protect the integrity of the Services.
• Different types of information may be retained for different periods of time depending on the nature of the information, the purposes for which it was collected, how the information is used within the Services, applicable legal or operational requirements, and legitimate business or safety needs. Retention periods may differ depending on the category of information, including:
• Account and profile information may generally be retained for as long as your account remains active and for a reasonable period thereafter;
• Communications, reports, moderation records, safety-related information, and enforcement records may be retained where reasonably necessary for trust and safety purposes, investigations, dispute resolution, fraud prevention, abuse detection, legal compliance, or enforcement of our Terms and policies;
• Transaction, billing, payment, subscription, and financial records may be retained for longer periods where required for accounting, tax, audit, fraud prevention, chargeback handling, financial reporting, or legal compliance purposes;
• Technical logs, security records, analytics data, and diagnostic information may be retained for security, operational, debugging, analytics, and platform integrity purposes;
• Information associated with legal requests, investigations, litigation holds, law enforcement matters, or regulatory obligations may be retained as necessary to comply with applicable legal obligations or protect our rights and interests.
• If you request deletion of your account or information, we may continue to retain certain information where reasonably necessary or permitted under applicable law, including for legal compliance, security, fraud prevention, dispute resolution, enforcement, financial recordkeeping, or safety-related purposes.
• When information is no longer reasonably necessary for the purposes described above, we may delete, anonymize, or de-identify such information. Please note that residual copies of information may remain in backup systems, archives, logs, or security records for a limited period of time.

Your Privacy Rights

• Depending on your location and the applicable laws, you may have certain rights regarding your personal information, subject to applicable legal limitations and exceptions. Such rights may include the right to:
• request access to certain information we hold about you;
• request correction or update of inaccurate or incomplete information;
• request deletion of certain information;
• request restriction of or object to certain processing activities;
• withdraw consent where processing is based on consent;
• request a copy of certain information in a portable format where applicable;
• request information regarding the categories of personal information we collect, use, disclose, or otherwise process;
• where applicable, opt out of certain types of data sharing, targeted advertising, or similar processing activities;
• not be unlawfully discriminated against for exercising applicable privacy rights; and
• lodge a complaint with a competent data protection or regulatory authority where permitted under applicable law.
• You may also be able to access, update, correct, or delete certain account information directly through your account settings or by contacting us using the contact details provided below. Please note that we may request additional information to verify your identity before processing certain requests. In certain circumstances, we may decline or limit requests where permitted or required under applicable law, including where necessary to protect the rights, safety, security, or legitimate interests of the Services, our users, or third parties, or where we are legally required or permitted to retain certain information.

Security

• We implement reasonable administrative, technical, organizational, and physical measures designed to help protect information from unauthorized access, disclosure, alteration, loss, misuse, or destruction. We may also use security, monitoring, fraud prevention, risk control, moderation, and access management measures designed to help maintain the safety, integrity, and security of the Services and users.
• However, no method of electronic transmission, storage, or processing is completely secure, and we cannot guarantee that information will always remain secure or protected from unauthorized access, misuse, loss, or alteration.
• You are responsible for maintaining the confidentiality and security of your account credentials and for taking appropriate precautions when using the Services or communicating with other users online.

Children

• The Services are intended only for individuals who are at least eighteen (18) years old, or the age of majority in their jurisdiction of residence, whichever is higher. Individuals who do not meet the applicable age requirements are not permitted to access or use the Services.
• We do not knowingly collect, solicit, or allow the use of the Services by minors. If we become aware that a minor has provided personal information to us or used the Services in violation of this Privacy Policy or our Terms, we may suspend or terminate the relevant account and take reasonable steps to delete or restrict the associated information, subject to applicable legal obligations. If you believe that a minor may have accessed or used the Services or provided information to us in violation of applicable age requirements, please contact us using the contact information provided below.

Changes to This Privacy Policy

• We may modify, update, or revise this Privacy Policy from time to time to reflect changes in the Services, applicable laws, regulatory requirements, technology, business practices, or other operational needs. When we make changes to this Privacy Policy, we may update the “Last Updated” date above and, where appropriate or required under applicable law, provide additional notice through the Services or by other reasonable means. Your continued access to or use of the Services after the updated Privacy Policy becomes effective constitutes your acknowledgment of the updated Privacy Policy to the extent permitted under applicable law.

Contact Us

• If you have any questions, requests, or concerns regarding this Privacy Policy, your information, or our privacy practices, you may contact us at:
• Email: support@1v1chat.pro.
• You may also contact us to exercise applicable privacy rights, submit data access or deletion requests, report privacy-related concerns, or make inquiries regarding the processing of your information.